Is Casa Co an Australian company?
100%. It is owned and run by Melbourne/Mornington Peninsula Mum of two, Amelia Kennedy.
Is there someone local I can contact for assistance as a member?
Absolutely. You can email or call any time and a member of our team will be happy to assist.
How does a member lose their membership?
If a member (host or guest) is found to be untrustworthy as assessed and decided by Casa Co, they will be asked to forfeit their membership and removed from the site. Their home’s listing will be removed (host), or they will be denied the opportunity to book homes through the Casa Co platform (guest).
Should hosts arrange short-stay insurance?
Yes, hosts are advised to consider appropriate short-stay cover. Check directly with the insurer how cover works alongside your Home & Contents Policy, which may not cover damage or loss resulting from guests renting your property. Booking-platform guarantees are not the same as insurance and may not cover every instance of property damage during a guest’s stay.